Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Customer satisfaction is out top priority and we strive to satisfy your requirements. We have a 30 Day Limited Money Back Guarantee return policy. Any unused, resalable merchandise in original condition and in original packaging may be returned for a refund within 30 days of the order date. The returned item must be in the original box, unused and unopened with all the paperwork. We will refund the product price less 25% restocking fee only. There is no refunds on any shipping cost. If a outbound shipping cost was incurred to us that fee will be deducted from your refund. The customer will be responsible for paying for the return shipping cost to us. Any free products such as free remotes, gift cards or any other promotions must be returned or the cost of such items will be deducted from the customer's refund.
Returning an Item:
For returns on items that are not damaged or defective, please contact us within 30 days of receipt of your merchandise. The best method for contacting us is via email, firstname.lastname@example.org. Make sure you include your order number, a phone number where you can be reached and the reason for your return in your email. We will respond within 24 hours with instructions and a "Return Merchandise Authorization" number. No returns will be accepted without a Return Merchandise Authorization number.
It is the responsibility of the customer to return the product, at their cost, in the same condition which it was received. The returned item must be in the original box, unused and unopened with all the paperwork. Please also included any promotions as well, if these items are not returned then their costs will be deducted from your refund. We strongly recommend that you insure your return. Any product returned to us with damaged during shipping will not be eligible for a credit. If damage is occurred then it is the customer who is responsible to file an insurance claim with the carrier for damaged items and to be reimbursed for the insured amount.
Damaged Merchandise/Missing Merchandise:
If your shipment is received damaged, a claim must be made within 3 days of receipt. You strongly recommend that you contact us as soon as possible, however any items that are not claimed within those three days of receipt will not be accepted. Please open your package and inspect your merchandise upon receipt. It is best if you can open and inspect your merchandise while the delivery company is present. If any damage or items missing is noted, it is the customer's responsibility to note the damage or shortage with the delivery company on the bill of lading before signing off on delivery. This is very important because freight companies will often denied any claims with freight bills that are signed clear (without damage). If there is significant damage to a freight shipment, please note "damaged - refused" on the bill of lading and refuse the delivery. If a package can not be opened for any reason but damage is visible to the packaging material, IE: hole in box, crushed box, please make note" hole in box- possible concealed damage" on the bill of lading. Merchandise must be inspected and a clam filed with in 3 days of receipt. If the freight company denies the claim, a return/ refund may not be accepted.
If a package arrives damaged, save all packing materials and contact us immediately. We will file a claim with the shipping company. In most cases, the purchase price and the original shipping costs (if charged) will be refunded to the original purchaser or we will send a replacement (whatever the customer decides).
Exception to Return Policy:
Any item that has been used, installed or burned will not be eligible for a refund or return. Any item that is unused and not its original packaging, and any custom items will not be eligible for a refund or return.
Defective/ Warranty Items:
If you feel that you have a defective unit or a warranty issue please do not send the item back. Contact us and we will work with you to correct the problem through the manufacturer. Many times it may be just a defective part and in most cases that part will be sent to you free of charge as long as the manufacturer accepts the warranty claim. In the rare case, if an whole item is deemed defective by the manufacturer and the manufacturer accepts the warranty claim then in most cases a new unit will be sent you at no charge. All defective/warranty claims must meet the manufactures guild lines/ time lines. . We will not accept defective returns after 30 days of the purchase date. If it is outside the 30 days, the customer will need to contact the manufacturer directly for replacement items. Any and all defective/warranty claims lie with the manufacture and not with Gas Logs and Fireplaces, for we are a reseller and not the creator of such merchandise.
Undeliverable or Refused Shipments:
Undeliverable or Refused merchandise will be charged for the freight charges both ways.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Gas Logs and Fireplaces, manufacturers and distributors. The collective work includes works that are licensed to Gas Logs and Fireplaces. Copyright 2011, Gas Logs and Fireplaces ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Gas Logs and Fireplaces or purchasing Gas Logs and Fireplaces products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Gas Logs and Fireplaces or to purchase Gas Logs and Fireplaces products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Gas Logs and Fireplaces. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Gas Logs and Fireplaces used in the site are trademarks or registered trademarks of Gas Logs and Fireplaces
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Gas Logs and Fireplaces disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Gas Logs and Fireplaces does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Gas Logs and Fireplaces does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Gas Logs and Fireplaces shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Gas Logs and Fireplaces has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Gas Logs and Fireplaces product is mistakenly listed at an incorrect price, Gas Logs and Fireplaces reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Gas Logs and Fireplaces reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Gas Logs and Fireplaces shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Gas Logs and Fireplaces without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Gas Logs and Fireplaces may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Gas Logs and Fireplaces.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Gas Logs and Fireplaces products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Gas Logs and Fireplaces products) must be commenced within one (1) year after the claim or cause of action arises. Gas Logs and Fireplaces's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Gas Logs and Fireplaces may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Gas Logs and Fireplaces or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Gas Logs and Fireplaces does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Gas Logs and Fireplaces is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Gas Logs and Fireplaces reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Gas Logs and Fireplaces in its sole discretion.
You agree to indemnify, defend, and hold harmless Gas Logs and Fireplaces, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Gas Logs and Fireplaces may link to sites operated by third parties. However, even if the third party is affiliated with Gas Logs and Fireplaces, Gas Logs and Fireplaces has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Gas Logs and Fireplaces. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Gas Logs and Fireplaces seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).